For Medical Practices
Your clinicians practice medicine.
We run the digital back office.
CareCascade takes over the phone calls, scheduling, intake, reminders, referrals, prior-auth administration, follow-up, and reporting that surround every patient visit. Your team stays focused on patient care.
The visit is just the middle
Every patient visit is surrounded by digital work. CareCascade operates the authorized administrative loop around it.
1. Patient calls or forms
CareCascade handles intake, requests eligibility information through authorized systems, and schedules under practice-defined rules.
2. Reminders and prep
Patient reminders, pre-visit instructions, and referral coordination.
3. Visit
Your clinicians see the patient. This stays local.
4. Follow-up
Results follow-up, referral tracking, recall, and care-gap outreach.
5. Admin and billing
Claims administration, patient communications, and recurring-care workflows.
What CareCascade can operate for your practice
Phones and intake
Inbound call handling, digital intake forms, and patient routing.
Scheduling
Appointment scheduling, rescheduling, and calendar management.
Eligibility and verification
Administrative eligibility requests and verification workflows through authorized payer or practice systems.
Reminders and confirmations
Appointment reminders, no-show follow-up, and patient confirmations.
Referral coordination
Referral initiation, tracking, and specialist communication.
Prior-auth administration
Prior authorization initiation, documentation, and follow-up.
Results and follow-up queues
Results tracking and approved follow-up tasks; clinicians control interpretation and what may be communicated to patients.
Recall and care-gap outreach
Patient recall campaigns, care-gap closure, and preventive outreach.
Patient communications
Ongoing patient messaging, education, and engagement workflows.
Claims administration
Claim submission, denial management, and reconciliation workflows.
Website and marketing
Website management, patient acquisition, reputation, and local search.
Reporting and recurring-care admin
Operational reporting, program administration, and management dashboards.
Start with the work that hurts most.
Tell us what's getting in the way. We'll show you what CareCascade can take over and how it expands from there.