For Pharmacies
You run the pharmacy.
We run the work around it.
CareCascade takes over the recurring digital work that doesn't need to happen in your building—from phones, refills, and claims to patient follow-up, websites, and growth. Your pharmacists stay focused on patients and clinical decisions.
A day with CareCascade
Here's what happens when a patient calls for a refill—and CareCascade is operating the digital back office.
1. Patient calls
A patient calls for a refill. CareCascade handles the request, identifies the medication, and determines the administrative next step.
2. Prescriber follow-up
If the prescription needs renewal, CareCascade contacts the prescriber's office, tracks the response, and keeps the patient updated.
3. Digital workflow
CareCascade carries out the authorized claim, rejection, prior-authorization, and delivery steps in scope, then escalates decisions or exceptions to the pharmacy.
4. Local team gets the work
The pharmacy receives only the work that actually needs to happen locally—filling, counseling, and dispensing.
What CareCascade can operate for your pharmacy
Calls and messaging
Inbound and outbound patient communications, triage, and routing.
Refill administration
Administrative refill intake, prescriber follow-up, and patient updates; dispensing decisions stay with the pharmacy.
Claim and rejection workflows
Authorized claim administration, rejection follow-up, and payer communication under pharmacy-defined rules.
Prior authorization administration
PA initiation, documentation, follow-up, and determination tracking.
Medication synchronization
Med sync enrollment, scheduling, and patient coordination.
Delivery coordination
Delivery scheduling, patient notification, and logistics communication.
Patient reminders and reactivation
Refill reminders, adherence outreach, and lapsed-patient reactivation campaigns.
Website and local search
Website management, local SEO, Google Business Profile, and service-page updates.
Reviews and reputation
Review monitoring, response management, and reputation workflows.
Marketing and patient acquisition
Campaigns, local advertising, and new-patient acquisition workflows.
Clinical-service outreach
Immunization outreach, screenings, and clinical-service scheduling.
Reporting and management queues
Operational reporting, work prioritization, and management dashboards.
Start with the work that hurts most.
Tell us what's getting in the way. We'll show you what CareCascade can take over and how it expands from there.