PioneerRx & Liberty
- PioneerRx
- Liberty
Connect prescription and refill intake, patient and medication lookup, data entry and the handoff to pharmacy staff.
CareCascade / AI Bots
CareCascade AI Bots · Powered by Buffaly
AI Bots for
AI Bots for
Pharmacies &
Medical Practices
Automate prescription intake, repetitive data entry, patient follow-up and the work between your systems. We build, configure and manage the bots—so your staff can spend more time serving patients.
PioneerRx. Liberty. Tebra / Kareo. eClinicalWorks. Office Ally. See the systems we connect ↓
$500/month
The whole CareCascade service. Bots included.
Website, patient tools, automation and clinical support.
Per location.
Pharmacy operationsWORKFLOW EXAMPLE
WORK YOUR BOTS CAN HANDLEOUTPUT
Prescription & refill intake
Collect the details. Prepare the next system step.
Ready for staff reviewClaims & payment matching
Compare records. Surface what does not match.
Difference flaggedPatient follow-up
Send the message. Keep the response with the request.
Confirmation sentONE WORKFLOW ACROSS YOUR SYSTEMSInformation moves. Your team stays in control.
Incoming request→Bot actions→Updated record or review item
Prescription workflowsSystem-to-system workPatient communicationClinical administration
Work in the software you already usePharmacy systems and EMRs
Pharmacy systems and EMRs
we integrate with.
Keep your pharmacy software, electronic medical record and billing systems. CareCascade connects the work between them—with Buffaly automation and FairPath's healthcare workflows.
Your patient records. Connected.
- Tebra / Kareo
- eClinicalWorks
- Office Ally
- Epic
- athenahealth
- Cerner
Connect patient information, documentation, care-management activity and billing follow-up without repeated copying between systems.
From a refill request to a connected pharmacy workflow.
Find the right patient and medication in Liberty, review refill eligibility and prescription details, send supported fulfillment requests, and keep the confirmation with the original request. Staff see what was reviewed, submitted or needs attention.
See the FairPath + Liberty workflow ↗Keep documentation and billing follow-up together.
Match the patient and practice, carry care-management documentation into the workflow, track whether it was sent or needs review, and connect billing and payment follow-up. Less copy-and-paste, fewer repeated uploads and fewer manual status checks.
See the FairPath + Tebra integration ↗Direct integrations and bots that work through the screen.
We use software interfaces and APIs for direct connections. When the task lives in a browser or desktop application, Buffaly can operate that interface. We configure the access, actions and staff review points around your workflow—so you do not have to replace your systems to automate the work.
What the bots doAutomate the work your team
Automate the work your team
keeps doing by hand.
Not just answers in a chat window. Bots can read incoming information, take defined actions in software and leave your team with completed work or a specific item to review.
01 / PHARMACY OPERATIONS
Prescription intake
& data entry
Move prescription and refill information through the routine administrative steps in your pharmacy workflow.
- Collect patient, prescriber and prescription details.
- Check required fields and match the relevant record.
- Prepare entries and route incomplete items for review.
THE RESULTLess re-keying. An organized handoff for pharmacy verification.
02 / CONNECTED SYSTEMS
Cross-system
administrative work
Connect the steps between your website, pharmacy software, practice systems and business tools.
- Move approved information into the right fields.
- Retrieve a record or status from the source system.
- Update the destination and keep the next step moving.
THE RESULTFewer copied notes, repeated lookups and disconnected work queues.
03 / BACK OFFICE
Claims & payment
reconciliation
Match billing records to payments and turn discrepancies into a review list instead of another spreadsheet search.
- Bring claim, invoice and payment records together.
- Compare references, service dates and amounts.
- Separate matched items from missing or different amounts.
THE RESULTYour team investigates the exceptions—not every row.
04 / PATIENT COMMUNICATION
Patient questions
& follow-up
Help patients find an answer, make a request and hear what happens next without adding another routine task for staff.
- Answer website questions using your service information.
- Send confirmations, reminders and routine outreach.
- Keep patient replies and exceptions connected to your team.
THE RESULTPatients receive a response. Staff handle the conversations that need them.
05 / REQUESTS & INTAKE
Appointments,
intake & reminders
Organize incoming requests and the follow-up around appointments, immunizations and patient services.
- Capture the service requested and required information.
- Route intake to the right staff member or workflow.
- Trigger the configured reminder and follow-up sequence.
THE RESULTA complete request and a clear next action—not a loose message in an inbox.
06 / CLINICAL PROGRAMS
Enrollment &
care-program administration
Support the administrative work around FairPath and your remote-care and care-management programs.
- Organize enrollment readiness and missing information.
- Coordinate outreach, program tasks and follow-up.
- Prepare information for documentation and billing review.
THE RESULTAn organized worklist for your care team, with clinical decisions left to clinicians.
Keep the systems you already use. We configure the workflow around your software, access and operating rules. Standard patient and website workflows are included; pharmacy-system, EMR and specialized back-office work is reviewed with you during setup.
Follow a task from input to outputWhat happens when a bot
What happens when a bot
takes on the work?
Choose a workflow. See what goes in, what the bot does and what your team receives. These are illustrated workflows—not a live system feed.
From incoming prescription information to pharmacy review.
The bot handles the repetitive intake and entry sequence. Your pharmacy retains verification and the decisions that require professional judgment.
1 THE SOURCE
Incoming intake · Example RX-104
- Patient
- Demo patient 104
- Source
- Prescription intake
- Patient & prescriber
- Details received
- Status
- Awaiting entry
INFORMATION TO PROCESSPrescription details, directions and quantities from the source record.
2 THE BOT'S WORK
- Check the information.
Read the required fields and identify missing details.
- Find the right record.
Use the configured matching rules in the connected system.
- Prepare the entry.
Populate the agreed fields and move the item to the review step.
- Return a clear result.
Record the completed step or the reason staff attention is needed.
3 YOUR TEAM RECEIVES
Prepared for pharmacy verification
Source information and the prepared entry stay together. Staff review the work instead of retyping it.
If the record is unclear: missing details or an uncertain match become a review item. The bot does not invent the missing information.
Find the payment difference without checking every row.
Routine matching runs across the records. Your team gets the items that actually need investigation.
1 THE SOURCE
Claim & payment records · Example C-208
- Claim reference
- C-208
- Billed amount
- $142
- Payment received
- $120
- Difference
- $22
RECORD SETClaims, invoices and payment references from the approved sources.
2 THE BOT'S WORK
- Bring the records together.
Read the approved billing and payment sources.
- Match the references.
Compare the configured identifiers and service information.
- Compare the amounts.
Separate matching rows, missing payments and differences.
- Prepare the review list.
Show the source values and the reason each exception was flagged.
3 YOUR TEAM RECEIVES
A focused exception list
C-208: $22 difference. The claim and payment values are already side by side for staff review.
Staff decides the next action: investigate the discrepancy, correct a record or follow up. Matching does not authorize a write-off or payment adjustment.
Send the routine message. Keep the conversation with your team.
A scheduled event starts the workflow. Confirmations and reminders go out, while patient replies reach the people who can help.
1 THE SOURCE
Appointment already scheduled · Example A-312
- Service
- Immunization visit
- Appointment
- Tomorrow, 10:00 a.m.
- Channel
- Patient texting
- Next step
- Send reminder
TRIGGERThe scheduled event reaches the configured reminder time.
2 THE BOT'S WORK
- Use the approved event.
Read the appointment and communication instructions.
- Send the reminder.
Use your configured message and contact channel.
- Keep the reply connected.
Bring the response back to the patient request or staff conversation.
- Hand over questions.
A patient who needs a change or advice reaches your team.
3 YOUR TEAM RECEIVES
Reminder handled. Reply available.
“Your appointment is tomorrow at 10:00 a.m.” The response stays connected instead of creating another copied note.
If the patient needs help: staff handle scheduling changes, clinical questions and exceptions.
Turn program records into an enrollment worklist.
Bring together the administrative information the care team needs, apply the defined readiness rules and show what is ready or missing.
1 THE SOURCE
Program administration · Example worklist
- Program
- Care management
- Source
- Approved patient records
- Task
- Enrollment readiness
- Output
- Team worklist
INFORMATION TO CHECKRequired administrative fields, existing status and the program's defined rules.
2 THE BOT'S WORK
- Read the authorized records.
Use the approved system access and the fields needed for the task.
- Apply the defined rules.
Check administrative readiness consistently across the worklist.
- Separate ready from incomplete.
Identify records requiring missing information or staff review.
- Prepare the next step.
Return the worklist for enrollment, outreach or documentation follow-up.
3 YOUR TEAM RECEIVES
A usable enrollment worklist
Ready items and outstanding information are organized for the care team instead of reconstructed one record at a time.
Clinical work stays clinical: clinicians determine appropriateness, make care decisions and complete required review.
The platform behind CareCascade AI BotsBuilt on Buffaly.
Built on Buffaly.
Designed to execute work across software.
Buffaly connects AI reasoning to real software operations. It can use existing application functions, connect through APIs and work through browser or desktop interfaces. CareCascade builds the workflow and manages it for you.
Incoming records
Patient requests
Scheduled events
Business data
Buffaly MANAGED BY CARECASCADE
01Identify the record02Use the saved workflow03Execute defined actions04Check the result
Pharmacy software
Practice systems
Patient communication
FairPath & business tools
Software actions, not just generated text.
The model identifies the task; defined operations perform the work. Inputs, outputs and results remain inspectable instead of disappearing into a conversation.
Direct connections and screen-based work.
Use native functions and APIs where they fit. Use browser and desktop workflows when a task requires the interface. The connection method follows your system—not the other way around.
Successful work becomes a reusable procedure.
Buffaly can retain a workflow and convert repeated steps into executable code. The next run can use what was learned instead of reconstructing the task from another long prompt.
Your rules and access remain in control.
Actions use the access you approve. Review points remain explicit, and sensitive values can stay behind runtime references rather than being copied into model text. Models can change without throwing away the workflow.
See the underlying technologyActual Buffaly demonstrations.
Actual Buffaly demonstrations.
Not another list of AI promises.
Inspect the technology CareCascade builds on: a real healthcare administration task and a running agent creating a capability it needs.
A patient-readiness task
became reusable code.
The question: how many patients are ready to be imported for an office under the defined eligibility-score rules? Buffaly worked through the task, retained the method and converted it into a repeatable code-based action.
Ad hoc task → Learned procedure → Executable code
79.7%
lower task-specific token cost
24,924 → 5,065 in the published example
A measured platform example for patient-import readiness, not a prescription-processing benchmark. The same fixed setup cost is excluded from all stages.
Inspect the FairPath demonstration ↗When a tool is missing,
Buffaly can build it.
Watch a running agent identify a missing capability, create its implementation and use it in the same work.
1
Find the gap.
The task needs an action the system does not yet have.
2
Create the operation.
The implementation becomes a typed, callable tool.
3
Use it and retain it.
The workflow continues, with the new capability available for reuse.
One CareCascade subscriptionThe bots are included.
The bots are included.
So is the rest of CareCascade.
$500/month per location
You are not paying $500 for a standalone bot. You get the managed service that brings patients in, handles routine work and supports your clinical programs.
- AI bots & workflow automationStandard bots, configuration, routine request handling and ongoing support.
- Your website, completely handledCustom build, hosting, updates, forms and patient requests.
- Patient communicationTwo-way texting, reminders, follow-up and outreach.
- Patient growth & reputationContent, service pages, local search, reviews and reporting.
- Clinical-program software & supportFairPath, setup, training, enrollment and billing preparation.
- A team that manages the workImplementation, support and ongoing improvements—not a DIY toolkit.
No separate bot plan. No clinical upgrade. Website build and standard migration included.
See the complete CareCascade offer ↗Paying $1,300/month
for a separate bot?
That is $15,600 a year. All of CareCascade is $6,000 a year per location.
$/ month
SEPARATE BOT / YEAR$15,600
CARECASCADE / YEAR$6,000
$9,600less per year in subscription cost
$800 less per month.
Compare your workflow with CareCascade ↗Comparison uses the monthly amount entered, per location. Compare the actual workflow and full quote—not only the subscription price.
Already with CareCascade?
Bring us the task before adding another bot subscription. Start with the automation already included in your service.
How we put your bots to workWe configure the workflow.
We configure the workflow.
You approve how it runs.
You do not need to become an automation developer. Our team handles the setup and stays involved after launch.
Show us the actual work.
Walk through the source information, software screens, repeated steps and the situations that require a person.
Output: agreed task, systems and scope.
We build the workflow.
Connect approved access, define actions and set up the review points and exception handling around your operation.
Output: a configured bot and clear handoffs.
Review it on real scenarios.
Check normal work, missing information, mismatched records and staff handoffs. See the result before approving launch.
Output: reviewed workflow and launch approval.
We help keep it working.
Support the configured workflow, review issues with your team and make improvements as your needs change.
Output: managed automation, not a handoff.
Practical questionsWhat to know
What to know
before setup.
Which pharmacy systems and EMRs do you integrate with?
Our integration work includes PioneerRx, Liberty, Tebra / Kareo, eClinicalWorks, Office Ally, Epic, athenahealth and Cerner. We connect through software interfaces, APIs and browser or desktop automation. Tell us your system and the task you want handled; we configure and demonstrate that workflow with you.
Is this just a chatbot on our website?
No. Website assistance is one use. Bots can take defined actions in connected software, prepare records, match information, move work between systems and organize exceptions for staff.
What does the $500/month service include?
Your website, patient communication, standard AI bots, content and patient-growth work, FairPath clinical-program software and support, reporting and ongoing service. It is one monthly offer per location—not a bot subscription plus a clinical upgrade.
Who reviews prescription work and patient-care decisions?
Your pharmacy and care team retain professional verification and clinical decisions. We define where the bot can act, what it must check and when an item returns to a person. Missing information and exceptions remain visible.
What about custom workflows and specialized connections?
Standard workflows are included. Specialized pharmacy-system or EMR connections, data movement and billing-reconciliation projects are scoped around your systems. Any custom work or additional capacity is agreed with you before work begins.
Do we have to replace our current website or systems first?
No system replacement is required just to discuss or demonstrate an automation. Start with the work you want handled. Your website, communication tools and clinical programs can be brought into the wider CareCascade service as part of the agreed setup.
Can the workflow improve over time?
Yes. Buffaly retains procedures and reusable actions rather than treating every task as a new conversation. CareCascade can refine the configured workflow, add approved connections and extend the work it handles as your operation evolves.
See it on a task you recognizeRequest a bot
Request a bot
demonstration.
Tell us which task you want automated and which system your team uses. We will walk through how CareCascade can handle the work.
- Start with prescription intake, a back-office task or patient follow-up.
- See the bot's actions, the output and the staff review points.
- Compare the workflow and the full service with your current bot quote.
$500/month per location.
Bots, website, patient communication and clinical support.
Bots, website, patient communication and clinical support.
Your system. Your workflow.
Tell us which software you use and which repetitive task you want handled. We will show you the actions, the output and where your staff reviews the work.
Request my workflow demo Use our secure business-inquiry form. Our team follows up to arrange the demonstration.